Original Date: 04/06/1998
Revision Date: 01/18/2007
Information : Quality Management
The Anniston Army Depot’s (ANAD’s) present quality system is primarily based on the Army Materiel Command’s (AMC’s) Contractor Performance Certification Program (CP2). This system is based on the 20 elements of ISO 9000 plus the elements of customer satisfaction, quality costs, ethics, business planning, safety, environment, and continuous improvement. ANAD has not yet attained certification under the CP2 program, but is very close with anticipated approval by the end of 1998.
Like many other military installations, the quality system at ANAD has evolved over the years. Prior to 1991, there were many inspectors and some system evaluation. In 1994, about half of the inspection effort was replaced with product audits. ANAD’s future quality system will consist of a blend of compliance audits, process audits, system audits, work center audits, and product inspections. Reviewing the process and the system it takes to make a good product is becoming the mainstream function.
ANAD is striving to become a world-class organization with international recognition. The Depot has automated the control of all technical data, used the Maintenance Inspection Data Analysis System for products and processes, instituted a Production Planning Review Board, performed a multitude of internal audits, tracked the cost of quality, used teaming to solve problems, and performed various levels of review to ensure the customer is satisfied with the product. ANAD uses teams such as natural work teams, process action teams, employee action teams, and work center teams to solve problems. Recognition of good performance is accomplished by team awards, peer recognition, customer recognition, and the recognition store where a store voucher, which has been received for good performance, can be turned in for awards.
ANAD is changing the mind-set that quality is an organization and is making the workers responsible and accountable for their work. Each individual is responsible for the quality of products and services they produce and for meeting customer expectations. At ANAD, actions are being taken through continuous improvement to provide the customer the best product, at the lowest cost, and on-time.
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