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Original Date: 08/08/1994
Revision Date: 01/18/2007
Information : Customer Relations Program
Because CSTA has recognized the importance of customer service in an era of decreasing defense budgets, it has implemented an active program to improve customer relations. Customer awareness training is provided for the 250 test directors who maintain close contact with CSTA customers. If issues are identified in the daily communications between the customer and test directors, a special team can visit the customer to resolve the issues or to involve the laboratory directors or the technical director in the problem's solution.
CSTA has also conducted customer conferences to discuss matters important to the customer. The first conference was held in late 1992 with more than 60 customers attending. The two main issues raised by the customers were the need for more cost details in the test estimates and the importance of communication. As a result of this first conference, CSTA now provides an improved cost breakout with each test estimate. Communication is continuously stressed and customer relations training is provided. The customer conferences continue to provide the opportunity for exchanging ideas and concerns.
For more information see the
Point of Contact for this survey.
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