Original Date: 01/26/1998
Revision Date: 01/18/2003

Corpus Christi Army Depot (CCAD) utilizes the World Wide Web to distribute information to customers. The Programmed Depot Maintenance Scheduling System (PDMSS) was implemented at the Depot in October 1993 as a result of a Joint Logistics Systems Center Department of Defense (DoD)-wide initiative. The benefits of the PDMSS include providing program management techniques and scheduling tools to improve CCAD’s competitiveness in the aircraft repair industry. The PDMSS also provides a means of obtaining the status of the repair process on any particular aircraft. This information is updated daily based on input from CCAD work centers.

Prior to implementation of the PDMSS web page, CCAD would generate reports to respond to customers’ inquiries concerning the status of particular aircraft. These reports were then faxed to the customer from CCAD. This method required the customer to call the Depot during business hours, and to have access to a fax machine in order to receive the data.

CCAD developed the PDMSS Web Site as a means of providing customers access to aircraft data at any time from any where in the world. Because of the nature of the data, all information is stored on a secure server, and access is password protected. CCAD modified the daily update procedure of the PDMSS to include sending the updated information and reports to the Web Site automatically. This process provides the customer with up-to-date information for each aircraft. The Web Site also provides the customer with points of contact for all aircraft program lines. By utilizing the World Wide Web, CCAD was able to improve its responsiveness to customers’ needs, from days to real time.

For more information see the Point of Contact for this survey.