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Original Date: 01/26/1998
Revision Date: 01/18/2003
Information : Civilian Personnel Advisory Center
The National Performance Review recommended the Department of Defense (DoD) regionalize and modernize (through automation) the civilian personnel process. In compliance with this recommendation, several regional Civilian Personnel Operations Centers (CPOCs) were established during 1997 to assume the personnel processing functions for all the individual installations within their regions. Corpus Christi Army Depot (CCAD) became part of the southwest regional center located at Fort Riley, Kansas. A local Civilian Personnel Advisory Center (CPAC) was retained at the Installation to serve as an intermediary between the functional managers at CCAD and the CPOC, and to provide expert advice in all personnel classification and recruitment/placement actions. The Depot’s personnel process was transferred to the regional CPOC on March 1, 1997.
Prior to regionalization, CCAD personnel actions were handled by 42 people within the Directorate of Personnel. Regionalization was intended to standardize the processes through use of new automated data and processing systems applied universally throughout all regions resulting in more efficient job classification, recruitment and placement actions. As part of the regionalization, many of the actions previously processed with paperwork from functional offices to the Directorate of Personnel, now are input directly by the functional managers and processed by automated systems to the regional site. The intended result is less paper, more consistency, and reduced duplication of effort.
CCAD decided early in the program that advanced planning was key to the success of this functional change. As a result, a transition team was established a full year-and-a-half before the scheduled transfer. This team identified the following goals in making a transition as smooth and effective as possible:
Accomplish reorganization; take care of the people
Maintain high customer satisfaction
Reduce reliance on paper driven operations
Support and facilitate the southwest region CPOC/CPAC stand up
In order to provide time for the planning and transfer effort, CCAD contracted with the Office of Personnel Management for recruitment and placement services, and with a contractor for classification determinations. This reduced the daily processing workload to allow time to plan out a smooth transition; and learn the new automated systems which include COREDOC (classification activity), SWERP (recruiting), PERSACTION (personnel actions), REGIONAL (position data), and TRAIN (training requests).
The extensive pre-planning was effective in making a smooth transition to the CPOC/CPAC structure as scheduled in March 1997. The personnel resources at the local installation were reduced from 42 before regionalization to twenty. The CPOC charges the Installation for the support provided. Problems subsequent to regionalization are worked through on a cooperative basis between CCAD and the regional office as the automated applications are being matured and put on line. The ultimate benefits and cost effectiveness of the regional approach will be proven out when all installations stand up in the region, and the new processes are fully implemented.
For more information see the
Point of Contact for this survey.
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