Original Date: 01/26/1998
Revision Date: 01/18/2003
Information : High Performance Training
In recent years, Corpus Christi Army Depot (CCAD) has been developing and putting in place action-oriented initiatives and training programs designed to give every member of the command the skills and knowledge necessary to achieve high levels of performance, characteristic of a High Performing Organization (HPO). The goal is to create an organization with the understanding and will to focus on higher performance. HPOs consistently meet or exceed customer expectations for quality, value (fast delivery), and financial performance within a constantly changing, dynamic environment. CCAD is motivated to become an HPO by the need for survival, pride, and to achieve a higher moral purpose.
The HPO model depicted in Figure 2-2 was developed by Dr. John W. Pickering of the Commonwealth Center for High Performance Organizations, Inc. The leadership of the organization defines the functions, philosophy, and form expressed in terms of the vision and values of the organization which define the strategy, structure, and systems of the HPO. To achieve this level of performance, it is necessary to build a mechanism for change. This mechanism must work effectively at all levels in the organizationfrom the top managers, through all the naturally occurring groups, down to the individuals.
CCAD built this mechanism on a series of interconnected programs that support personal growth and continuous improvement in the organization. It begins with the training and application of the Myers-Briggs Type Indicator (MBTI) system. This is taught and used in a variety of ways for such processes as career development, team building, and problem solving. It forms the foundation for other training and processes including the application of Dr. Stephen R. Covey’s Seven Habits of Highly Effective People, Honesty, Ethics, Accountability, Respect, Trust & Support (HEARTS) training, and formal HPO training. All members of the command will receive two-and-one-half days of MBTI training, three days of Seven Habits training, two days (initially) of HEARTS training, and three days of HPO training. The net result of these programs is improved teamwork, more focus on improving processes and how to do it, clear direction and leadership from top management, much better communication at all levels, and people equipped to deal with change. Individually, these programs are common to many organizations and are often applied and forgotten as fads. CCAD has linked them together in a comprehensive and well executed process to give all its employees the capability to make the Depot an HPO.
Figure 2-2. High Performance Organization Model
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