Original Date: 05/20/2002
Revision Date: 01/18/2007

The Maintenance and Logistics Command-Pacific established a dynamic and productive management oversight group, a Quality Management Board, which provides the fleet with leadership and structure to implement the Command’s mission and vision.

The Maintenance and Logistics Command-Pacific’s (MLCPAC’s) Quality Management Board (QMB) began in the late 1980s and has evolved as management missions changed. Currently, the QMB is comprised of Division Chiefs, Branch Chiefs, Naval Engineering Support Unit (NESU) Commanding Officers, and Senior Level Employees, and meets three to four times annually. The QMB is used to set strategic direction and goals, focus operation of the Command, improve metrics, and incorporate new technologies. The QMB’s goals are categorized into five general areas: (1) maintain the fleet’s hull, mechanical, electrical, and ordnance systems with maximum effectiveness and efficiency; (2) cheerfully manage customers’ expectations all the time; (3) scrupulously follow and continuously improve key processes; (4) have a workplace where people want to work, and (5) have user-friendly information management systems to let MLCPAC and its customers know what and when information is needed.

To measure the effectiveness of the QMB, certain metrics are applied. These metrics, which include financial performance; customer satisfaction; community; supplier, organizational, and operational performance; workforce; and innovation and technology, are part of the QMB’s Strategic and Leadership Goals. MLCPAC has participated in and won several of the Commandant’s Quality Awards which is attributable to the support of the QMB.

For more information see the Point of Contact for this survey.