Original Date: 05/20/2002
Revision Date: 01/18/2007

The Maintenance and Logistics Command-Pacific implemented an Access-based specification feedback database, which is accessible by the cutter and port engineers via a Citrix server. The information is searchable, and the process provides continuous improvement of specification baselines.

For some time, the Maintenance and Logistics Command-Pacific (MLCPAC) has been requesting specification feedback from the cutters. Previously, a 15-day feedback report was requested and required from the cutter on the Acquisition Team (A-Team) process, specification discrepancies, and contractor performance. Since no standard feedback format existed, a draft response was routed to other branch chiefs for chop/concurrence. Information was neither accessible nor searchable, and the response was sent back without the baseline specification being updated. A new Specification Feedback version was implemented in October 1999, has an Access-based specification feedback database, and implements the customer survey in electronic format. First, the cutter provides feedback to the port engineer (PE) at the Naval Engineering Support Unit (NESU). The PE then enters the information into the database within seven days of the end of the availability. MLCPAC’s type desk manager then approves or rejects the recommendation of the cutter and/or the NESU. The specification lead verifies that the spec owner (subject matter expert) identified on the feedback is correct, then distributes the feedback, and the owner resolves the issues and updates the baseline specifications. The specification lead then presents the resolved feedback at the third A-Team meeting.

With MLCPAC’s newest version (Mod 1) of the Specification Feedback process, the specification feedback database has been merged with the contact workbook database on the divion’s Web site.. Now cutter personnel with Coast Guard Web access can gain access to specification feedback, and the PE is also able to access it either onboard the cutter or at the NESU facility.

For more information see the Point of Contact for this survey.