Original Date: 05/20/2002
Revision Date: 01/18/2007

Located within the Department of Homeland Security, the U.S. Coast Guard is unique as an armed force, a military, multi-mission, maritime service that has answered the calls of America continuously for over 217 years. Comprised of active duty, reserve, civilian, and auxiliary personnel, it provides a broad range of services to the American people in times of peace and war. The Coast Guard’s five operating goals Safety, Protection of Natural Resources, Mobility, Maritime Security, and National Defense define the focus of its mission and enable it to touch everyone in the United States. The U.S. Coast Guard is “Semper Paratus” Always Ready to fulfill its goals of protecting America’s safety, security, environment, and economy. Over its history, the U.S. Coast Guard’s roles as lifesavers and guardians of the sea have remained constant, while its missions have evolved and expanded with a growing nation. Throughout its mission areas, the U.S. Coast Guard believes its greatest strength lies in its people. Coast Guard men and women are a highly motivated group of people who are committed to providing essential and valuable services to the American public.

The U.S. Coast Guard, Maintenance and Logistics Command-Pacific (MLCPAC), located in Oakland, California, is the focus of this Best Manufacturing Practices survey report. MLCPAC’s responsibilities include availabilities, casualty responses, preventive maintenance, and technical and logistics support. The Command’s Naval Engineering Support Units are located in Seattle, Washington; Alameda and San Diego, California; and Honolulu, Hawaii where it serves area and district cutters, boats, groups, and program managers. In a typical workyear, MLCPAC may perform 24 commercial drydock availabilities, 20 commercial dockside availabilities, 1,000 casualty report response actions, 122,000 hours of preventive maintenance, and answer 26,000 cutter technical questions. Customer satisfaction is an essential part of MLCPAC’s management focus, having won the 1999 Lucas Plaque for outstanding contribution to the Coast Guard Naval Engineering Program and the 2000 Performance Achiever in the Commandant’s Quality Performance Challenge followed by the Bronze Quality Awards in 2001, 2003, and 2005. MLCPAC’s successes include a 3.93 on a scale of five for post availability scores, a 95% readiness average, and a 4.68 on a scale of five for its Naval Engineering Support Unit customer satisfaction. With its mission to provide the Coast Guard Pacific Fleet the most materiel readiness for every dollar and resource hour expended, MLCPAC is regarded service-wide as the best provider of materiel readiness and logistics in the Coast Guard.

This survey was conducted in conjunction with the “Continuous Improvement of Drydocking Management” project of the Gulf Coast Region Maritime Technology Center. The BMP Survey Team observed the dedication of MLCPAC personnel in accomplishing their mission, and considers the practices in this report to be among the best in government and industry.

TABLE OF ACRONYMS:
The following acronyms were used in this report:

For more information see the Point of Contact for this survey.