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Original Date: 05/19/1992
Revision Date: 01/18/2007
Information : Quality Management Approach
CONAX Florida Corporation maintains a quality program goal of customer satisfaction by ensuring the company's products meet requirements and are delivered on time. This goal is achieved through employee involvement, elimination of scrap and rework, concurrent engineering, supplier improvement programs, internal and external communications, cost reduction strategies, and other actions. The program has been well implemented through commitment and management leadership. As a result, all levels of the company are involved.
The implementation of this quality program has produced numerous benefits including:
Documented savings exceeding three-quarters of a million dollars
Improved customer delivery performance by 15% to over 90% of "promises kept"
90% of supplier base currently "A" rated
Established annual supplier conferences
10% of supplier base certified to "ship-to-stock"
70% of company's machine shop suppliers Statistical Process Control (SPC) certified
ISO-9001 certified in September 1997
Other results include continued team training, regular customer surveys which identify customer needs and opportunities for the company. Most importantly, the company's survival equipment products have maintained 100% reliability.
For more information see the
Point of Contact for this survey.
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