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Original Date: 07/21/2003
Revision Date: 01/18/2007
Best Practice : Leadership Development and Supervisory Skills Training
Electric Boat Corporation, Quonset Point Facility has a long-standing commitment to personal development of its workforce, supervisors, and management. Leadership development and supervisory skills training have been refined by adding a preparatory course for upcoming managers, foreman orientation, and the Pinnacle program. Currently, a career mapping program for foremen is being developed. Through these training programs, the company expanded the skills, knowledge, and capabilities of its managers.
Electric Boat Corporation, Quonset Point Facility (EBQP) has a long-standing commitment to personal development for its workforce, supervisors, and management. Leadership development and supervisory skills training have been refined, preparatory courses have been added for upcoming managers, and a career mapping program for foremen is being created. Through these training programs, EBQP expands the skills, knowledge, and capabilities of its managerial employees.
After downsizing in the early 1990s, EBQP began rebuilding its workforce and recognized the need to revise its management development practices. In 1998, EBQP implemented a comprehensive Leadership Development and Supervisory Skills Training Program for all management. Currently, EBQP has a more refined Training Program, and also added preparatory courses for upcoming managers, foreman orientation, and the Pinnacle Program. EBQP is also creating a foreman career mapping program. Program features include:
Leadership Development Training: This program is a 24-hour, off-site course developed by the Rensselaer Learning Institute. The course provides a foundation for one-on-one interpersonal skills and focuses on techniques that support team initiatives, quality enhancements, and process improvement efforts. Participants also learn how to address leadership challenges typically found in today's cross-functional workplace where employee involvement and interaction are increasing.
Supervisory Skills Training: This program is an eight-hour, on-site course developed by EBQP's Human Resources Department and is delivered in four, two-hour segments and deals with personnel issues, employee evaluations, disciplining procedures, the wage system, training requirements, safety and health topics, legal issues, and procedures for new hires. Participants also learn how to sharpen their human resource skills.
Preparatory Courses: These courses are designed to prepare employees to compete for management positions. The courses are delivered in two Phases: Phase 1 is a five-day, two hours per day, on-site course that deals with setting expectations and communication skills. Participants learn functions of a supervisor, how to interview, and people skills; Phase 2 consists of 10 to 15 hours of on-site training dealing with computer skills and organization structure. Participants learn how to process work packages, time and attendance, and organizational processes.
Foreman Orientation: As positions are completed and filled, this program is being developed for selected foremen to receive orientation on transition from hourly to salary status and Coaching Core Competencies Program.
Pinnacle Program: This program assesses a manager’s overall managerial abilities, provides goal orientation, team building, and one-on-one coaching.
Foreman Career Mapping Program: This program is being created to develop skills of current and new foremen. Participants will perform job shadowing, acting, and rotational assignments to get first-hand experience of the position.
EBQP's Leadership Development and Supervisory Skills Training Programs are a continuous process. Through these programs, the company expands the skills, knowledge, and capabilities of its managerial employees. Those who complete the training learn how to establish constructive relationships, initiate positive actions, lead by example, focus on a situation instead of an individual, and how to maintain both self-confidence and the esteem of others.
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