Original Date: 07/21/2003
Revision Date: 01/18/2007
Information : Validation of Training
To understand the effectiveness and quality of its internal training, Electric Boat Corporation, Quonset Point Facility implemented a Validation of Training methodology to track and analyze training trends and results.
Because of the sophistication of its products and components for nuclear submarines, Electric Boat Corporation, Quonset Point Facility (EBQP) requires a substantial amount of training for its 1,800 employees. Training for submarine construction must be comprehensive, extensive, and require an effective method to measure the efficiency and quality of that training. EBQP realized it was not meeting customer and ISO-9000 requirements. Existing methods did not provide useful feedback on the effectiveness of training programs, and various evaluation tools did not reach their full potential nor provide useful metrics. It was also important to measure the students’ ability to understand the course work, and the effectiveness of the trainers delivering the course work as well as the class evaluation of the course material. In 2002, EBQP implemented a Validation of Training methodology to track and analyze training trends and results.
EBQP currently uses several methods to understand training trends and results. Data is collected and entered into a local database, and results are tabulated and analyzed each quarter. Evaluation data is normalized and tracked over time. The metrics that are tracked include the percentage of those scheduled for training compared to those who attended, and whether trainees thought the training was important enough for people to attend. Class evaluations were plotted to compare the level of feedback from class to class, and test averages were compared on a day-to-day basis.
EBQP’s Validation of Training methodologies have been applied to approximately 60% of training activities with plans to expand the process to all training. With these benchmarks, EBQP can now better understand the current state of its training programs and methods, and gain insight into how and where to make improvements to realize the greatest benefits.
For more information see the
Point of Contact for this survey.