Original Date: 12/06/2004
Revision Date: 01/18/2007
Best Practice : Transportation On-Line Logistics System
The Transportation On-Line Logistics System is a one-of-a-kind, state-of-the-art aviation and missile parts tracking application. It was developed to quickly fill a need for the U.S. Army Aviation & Missile Command staff to provide better support to the warfighter in the field. This system has transformed the way the Department of Defense’s global parts tracking is done.
The U.S. Army Aviation & Missile Command (AMCOM) Integrated Materiel Management Center (IMMC) developed the Transportation On-Line Logistics System (TOLLS) soon after the beginning of the Iraq war. When hostilities began, the IMMC staff had difficulty sustaining their usual high-level logistics support to the warfighter. Working long hours and seven days a week to support the warfighter in the field yielded some success but was not sustainable. TOLLS was developed to track aviation and missile parts from their requisition to final delivery to front-line soldiers.
The TOLLS is a web-based, easily accessible application that saves money and time and resides on the robust IMMC WebDesk web portal. The TOLLS enables AMCOM to proactively manage the flow of materiel through all distribution channels. The TOLLS’s reports detail the time that materiel is at each node in the distribution network and show where there are bottlenecks. With this information, AMCOM can institute alternative movement methods to decrease client wait time and expedite critical parts. The TOLLS enables more efficient management of client requirements by drastically decreasing duplication of effort, consolidating client requirements, and enabling AMCOM to respond to clients faster and with more detailed information. By allowing clients to request and view a status from anywhere at anytime, clients are not constrained by AMCOM’s work hours to obtain aviation and missile parts shipment status. For the first time, clients both local and worldwide can manage their existing requests by multiple search criteria (e.g., document number, project code, client name, analyst code, or weapon system). The TOLLS’s unique ability to track the number of actions taken per weapon system and per employee can be used to justify funding requirements. In addition, actions per employee can be used to measure employee productivity and justify personnel requirements. The TOLLS quickly responds to new client/AMCOM requirements, reports, and enhancements since programming is done in-house. Users are encouraged to give comments and suggestions to continually improve the TOLLS and make it as client-friendly as possible. For the third quarter FY04, the biggest user of TOLLS was a soldier deployed in Iraq who placed 160 queries in the system a source of pride for AMCOM.
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