Original Date: 12/06/2004
Revision Date: 01/18/2007
Best Practice : WebDesk
In 1998, the U.S. Army Aviation & Missile Command Integrated Materiel Management Center established the WebDesk to provide geographically dispersed programs and personnel easy and quick accessibility to custom software solutions. Designed and maintained with the client in mind, this web-based system is now integrated into numerous clients’ workforce environments as a single-source information and communication tool.
In 1998, the U.S. Army Aviation & Missile Command (AMCOM) Integrated Materiel Management Center (IMMC) established the WebDesk, a state-of-the-art portal that provides custom software solutions for its clients. The WebDesk system has more than 125 custom applications for more than 3,050 users worldwide (Figure 2-1). With its vast array of advanced web-based tools and databases, the WebDesk portal differs fundamentally from traditional portals or web environments. IMMC’s clients can access information and sources that previously were not portable, up-to-date, or available in the field. The backbone of the WebDesk Architecture is the Master Office Reference (MOR) that contains all user information stored in an Oracle database and shared throughout the WebDesk Architecture. Vital organization information (e.g., name, user name, e-mail, phone number, DSN number, permissions, and distribution lists) are updated nightly. WebDesk enables users to effortlessly use the more than 125 custom software applications without requiring re-authentication.
IMMC’s WebDesk continues to evolve to reflect improvements in web technology and changes in IMMC’s client missions. For many U.S. Army programs, the WebDesk has become the single distribution or one-stop source for software applications, policies, procedures, forms, calendars of events, bulletins, internal news, and special announcements. Multiple databases, websites, publications, distribution resources, and time delays have been eliminated. IMMC uses Weblog Expert software to track its statistics that show an average daily usage of more than 131,500 hits and 500 visitors.
Figure 2-1. WebDesk Architecture
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