Original Date: 07/08/2003
Revision Date: 01/18/2007

Founded in 1947 as the Norman Scott Company, Inc., In Tolerance is a small machining company of precision machined parts. The company, located in Cedar Rapids, Iowa, was founded at the request of Arthur Collins (founder of Collins Radio) to fulfill a need for outside manufacturing. Today, In Tolerance is still a prime supplier to Rockwell Collins; however, the company’s diverse customer base includes clients throughout the United States and Puerto Rico who represent the medical, aerospace, communications, agricultural, and military industries in particular. In Tolerance has been recognized as one of Iowa’s leading precision contract manufacturers, and has received numerous awards from organizations such as the Cedar Rapids Chamber of Commerce, Rockwell Collins, Litton Life Support Systems, Trans Technology Electronics, and Boeing Aircraft.

In Tolerance prides itself in having an over 97% on-time delivery rate while maintaining a quality index for orders shipped of more than 99.9%. In Tolerance is certified ISO 9001:2000, ISO 9002 and meets the requirements of MIL-I-45208. Superior customer service is a “way of life” for In Tolerance and its 30 employees. One of the many outstanding examples of the company’s philosophy, “Let’s not just please our customers, let’s delight them,” is in the area of customer response time. The company is committed to giving same-day responses to questions on outstanding orders. To support this commitment, customers are given access to the company’s internal job tracking system, enabling them to access the data system via the Web and view the status of their orders on-line. All information in this tracking system is updated every four hours.

In Tolerance is not only dedicated to superior customer service, but also to superior employee service. The company’s health, safety, and benefits programs are superior in almost all aspects. In Tolerance has developed an innovative Leisure Credit System for its employees, which allows the employees to earn additional paid time off in addition to normal vacation time. The company believes in helping with the well-being of all employees and their families. Many of the benefits enjoyed by In Tolerance’s employees are also enjoyed by their family members. Proof of the success of this focus is the low turn-over rate, with employees averaging more than 16.8 years of service with the company. The BMP survey team considers the practices in this report to be among the best in industry and government.

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The following acronyms were used in this report:

For more information see the Point of Contact for this survey.