Original Date: 02/24/1997
Revision Date: 04/14/2003
Information : Commandwide Presidential Quality Award Strategy
The Industrial Operations Command (IOC) adopted a strategy to utilize internal Presidential Quality Award (PQA) assessments at the Headquarters and subordinate installations. This was initiated to strengthen the in-house analysis capability to identify organizational strengths and areas for improvement against the stringent and structured criteria of the PQA. Prior to adopting this strategy, no formal assessment process existed. Informal organizational assessments were conducted by one or two installations. No command-wide approach or standard set of assessment criteria were used. There was no structured process for determining and assessing improvement initiatives.
PQA Assessment Teams conduct organizational assessments using the Baldridge-based PQA criteria. Assessment reports are presented to senior leadership with a proposed plan for improvement. Assessments must result in a corporate improvement plan. Commitment by the senior leaders in each organization is the key to making this strategy successful. Senior leaders set the pace for change, energize execution of the corporate improvement plan, and create momentum toward success. The leaders participate in annual IOC Change Agent Forums to exchange strategy information within all seven PQA criteria areas. At these forums, installations learn from each other and from industry participants such as Xerox and Saturn about what is working and what is not working. They share successes and lessons learned. Training is also important. There are now 25 certified PQA examiners within the IOC Headquarters and subordinate installation structure. Formal PQA assessments have been conducted at the Headquarters and 11 subordinate installations.
The PQA assessment strategy provides the IOC organizational performance information that can be used to initiate corporate improvement strategies. IOC is using this approach successfully to reduce costs, and improve efficiencies and customer satisfaction.
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