Original Date: 11/13/1995
Revision Date: 01/18/2007
Information : Distributor Information System
Dealers can place service parts orders with JLG 20 hours a day using the Distributor Information System. Because many JLG customers are in foreign countries, time differences create communication problems during normal business hours. Service parts previously had to be searched for on microfiche and ordered through a service parts person.
This automated parts ordering system was established to meet rising customer needs and keep pace with demand. Internet based and interfacing indirectly to JLG's AS/400 computer system, the system operates in a Windows NT server environment with a graphical user interface. The on-line access is established via the World Wide Web. Functions include service parts order entry, service parts order inquiry, service parts item availability, service parts open item inquiry, machine "picklist" inquiry, and machine component index inquiry. A unique feature of this system is its ability to list all components used to build a given serial number machine by part number in numerical sequence.
To use this system, the customer needs only a PC, Internet access, and a standard Internet browser (Internet Explorer/Netscaps). Customers receive a two percent rebate on all purchases made using the system. Two hundred and thirty customer order point locations have been established.
Benefits of the system to date include elimination of microfiche, and the ready access to accurate machine information for customers and service parts personnel, thereby reducing the number of incorrect parts ordered and shipped. The increase in lift sales will lead to further growth in lift service parts requirements within the next three years. It was estimated that the lift service parts sales staff would have to be increased by 300% in the next three years to meet the rising demand for parts. Lift service parts sales have increased 16% annually since 1997, and lift sales have grown at a 16% annually in the same time frame.
Figure 2-5. Distributor Information System Network
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