Original Date: 11/13/1995
Revision Date: 01/18/2007

JLG Industries, Inc. is a leading manufacturer, distributor, and international marketer of mobile elevating work platforms and truck-mounted material handling equipment. Principal customers include independent distributors who market JLG products to a wider customer base in the industrial, commercial, institutional and construction markets. The company supports 2,500 employees at facilities in McConnellsburg and Bedford, Pennsylvania, as well as sales and service facilities in Scotland and Australia.

Co-founded in 1969 by John L. Grove and Paul K. Shockey, JLG's original prototype (an aerial work platform) embodied many basic mechanical, electrical, and hydraulic concepts still in use today. As the world's largest manufacturer of aerial work platforms, JLG continues to pursue innovation in equipment design and excellence in manufacturing and service.

This survey presented the Best Manufacturing Practices (BMP) program a unique look at a company that, in the midst of other industries' downsizing, is actually growing at a pace of 50 employees per month. This growth reflected JLG's commitment to achieve world-class manufacturing status. Since 1991, the company has aggressively pursued six main operations goals including enhancing training and education, increasing employee involvement, implementing advanced manufacturing resource planning, developing supplier partnerships, installing advanced manufacturing techniques, and executing a comprehensive quality improvement program. To continue increasing its share of the domestic market and to expand its international market penetration, JLG became ISO 9001 certified at the McConnellsburg site. The remaining Pennsylvania sites will be pursuing ISO 9000 registration in 1996.

Supported by a strong, top-level leadership, the company will reach its goal of world-class manufacturing. With a growing workforce and emphasis on quality, JLG has achieved net sales growth of 285% since 1991 and maintains a goal of $1B in net sales by the year 2000 from the current level of $269M.

TABLE OF ACRONYMS
The following acronyms were used in this report:

For more information see the Point of Contact for this survey.