Original Date: 02/01/1991
Revision Date: 01/18/2007
Information : Failure Tracking and Problem Correction
Litton addresses the problems associated with tracking failures for trend analysis and corrective action through a State of the Health meeting. This meeting is a review of each program, its schedule and status, what failure trends are evident, actions and responsibilities for correction of those problems, and bad on arrival information. Data is collected, entered into a computer, and analyzed daily for trends at the production facilities. Problems are identified quickly. Because all test failures are routed to quality manufacturing or test engineering experts prior to rework, there is a high degree of expertise available to properly identify and resolve the problem. When appropriate, individual test technicians or line operators attend the State of the Health meetings.
Corrective action requests are typically initiated within two days of problem identification with a requirement for resolution within ten days. In the event that resolution is not expedient or adequate, the problem may be elevated to the vice-presidential level.
The key elements in this system include expedient problem identification, in-depth analysis of the problem to the lowest level possible, expedient problem resolution, and total involvement of personnel from the production line to top management.
For more information see the
Point of Contact for this survey.