Original Date: 08/20/2001
Revision Date: 12/14/2006
Information : Quality, Ethics, and Mission Success Organization
The Quality, Ethics & Mission Success Organization embraces the philosophy of doing what is right all the time, and continuously focusing on improvement. The focus on principles such as honesty, integrity, responsibility, trust, respect, and citizenship has enabled Lockheed Martin Naval Electronics & Surveillance Systems-Surface Systems to establish a foundation for employee pride and job satisfaction.
Quality, ethics, and mission success are elements that embrace the philosophy of doing what is right all the time, and continuously focusing on improvement. Previously at Lockheed Martin Naval Electronics & Surveillance Systems- Surface Systems (NE&SS-SS), these elements were addressed by two separate organizations: Quality and Mission Success which reported to the president of the company; and the Ethics Office which reported through the Finance Department to the president. In 1999, an analysis of synergies and organizational objectives combined the two groups into the Quality, Ethics & Mission Success (QE&MS) Organization.
The QE&MS Organization provides facilitation and leadership to apply quality, ethics, and mission success throughout the company, and achieve vision, mission, and customer satisfaction. Annual ethics refresher training allows employees to practice their skills for recognizing unethical behavior; familiarize themselves with case studies; identify judgment errors; and discuss proper behavior. A feature tool of the ethics training is a humorous video. The QE&MS Organization also provides for the improvement of business processes and systems through the application of Lean and Six Sigma methodologies. Open communication is always welcome, and employees are encouraged to raise issues/concerns and make suggestions for improvement.
The QE&MS Organization strives to promote an ethical environment. As a result of these efforts, employees report they feel more satisfied with their job, company, and ethics training; more comfortable with the company’s response to reports of misconduct; have less fear of reprisal; and believe the company’s commitment to ethics has increased. This organizational approach provides the required skill sets to facilitate improvement activities, and gives employees an avenue to suggest improvements and raise issues. Lockheed Martin NE&SS-SS is embracing this approach at its other business sites.
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