Original Date: 05/08/1995
Revision Date: 01/18/2007
Information : Process Assessment Guide
All critical and high priority processes at McDonnell Douglas Aerospace (MDA)-St. Louis are required to have a completed process assessment. In support of this requirement, the Process Assessment Guide has been developed by MDA-St. Louis to help users assess, evaluate, and analyze process maturity. In practice, the guide is used by the process team which typically consists of the process owner, users, customers, and suppliers -- to understand and evaluate process maturity. The Process Assessment Guide presents 15 process criteria for users to determine if each is categorized as Uncertain, Repeatable, Effective, Efficient, or Premier. The team then uses the feedback results to identify opportunities for improvement to the process and also iteratively track the progress of process improvements.
As a generic tool the guide contains:
Overview of the development and application of the Process Assessment Guide Assessment Guide which contains a summary of the criteria and one-page questionnaire for each criteria
Feedback forms used to deliver the results of the assessment to the process owner and the process team
Glossary of key terms and definitions, and a sample process assessment
Results include improvements in customer satisfaction, financial performance, quality products/services, schedule, and cost and value.
For more information see the
Point of Contact for this survey.