Original Date: 05/08/1995
Revision Date: 01/18/2007
Information : Recognition Programs Structure
McDonnell Douglas Aerospace (MDA)-St. Louis instituted a structured awards program to enhance morale and productivity in the work force. This program was initiated in response to a Survey of Organizations conducted in late 1991 that noted employees desired improved methods for recognizing and rewarding good performance. A recognition program was developed encompassing the following four categories.
Quality Awards Presented by the organization for performance-related accomplishments Customer Driven Recognition Presented by a satisfied customer; internal or external to MDA-St. Louis
Service and Commitment Recognizes years of service or rewards perfect attendance
Organizational Achievement Includes community activity
MDA-St. Louis developed a handbook that defines the new recognition program and provides a convenient how-to manual for nominating deserving teams or individuals. The manual and process have effectively increased recognition of the work force as evidenced by the eight-fold increase in recognition from 1991 to 1994 (Figure 3-8).
Figure 3-8. MDA-St. Louis Quality-Related Rewards and Recognition
For more information see the
Point of Contact for this survey.