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Original Date: 05/08/1995
Revision Date: 01/18/2007
Best Practice : Enterprise Process Model - the Eight Key Processes
As part of its Process Based Management (PBM) program, McDonnell Douglas Aerospace (MDA)-St. Louis is using a Model Structure (Figure 2-19) to ensure complete and systematic coverage. The highest level (Level 0) is divided into eight key processes which each have a senior executive as an owner. These eight process include Asset Management, Business, Human Resource Management and Services, Integrated Business Planning and Management, Integrated Product Definition (IPD), Post Delivery Support, Production Flow, and Supplier Management and Procurement.
These processes encompass all programs and projects undertaken by the company. Programs such as the F/A-18 aircraft program represent a business unit, and the eight key processes impact the success of that program. Under each Level 0 process are a number of Level 1 processes such as Manage Physical Assets, Fabricate Tools and Parts, Assemble and Test Product, Assure Product Quality, all of which come under the Production Flow Level 0 process. There are also Level 2 processes for each of the Level 1 processes with levels cascading to Level 5. To date, all Level 2 processes have been documented using the process model methodology, and metrics have been developed for analyzing performance.
The key to successful application of the eight processes is to choose Levels 1 and 2 processes critical for focused improvement of the organization. MDA-St. Louis has developed a Process Manual and a PBM sourcebook that are used to ensure consistent application of the methodology, and to provide guidance for selection of truly critical processes from among many possible processes. All management reporting systems now reflect this PBM philosophy, and it is one of the key elements in MDA-St. Louis’ efforts to produce high-quality products at an affordable cost.
Figure 2-19. Process Model Structure
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