Original Date: 05/08/1995
Revision Date: 01/18/2007
Best Practice : Integrated Product Definition Quality Measures
The use of Integrated Product Definition (IPD) Quality Measures at McDonnell Douglas Aerospace (MDA)-St. Louis provides on-line management tools that allow managers and team members to monitor performance to established goals for IPD critical processes and tasks. The tools were developed in response to a 1992 management request for specific performance measures. Key processes and metrics were identified and presented to management in early March 1992.
The Engineering Quality Metrics Implementation Plan was developed to document measures and identify which new measures were to be developed. IPD measures can now be rolled up for senior management (Figure 2-23) and are provided on-line and, in some categories, updated weekly. Access to some customers has also been implemented with success. There are quarterly executive management and monthly director-level reviews performed using these metrics which are adjusted as necessary to improve usability. These metrics have evolved into measures that now are among the most essential elements of the management decision-making process.
Performance measures provide indicators of overall performance, conform to continuous improvement standards, and provide direction to both workers and management. They also help to define future goals and communicate them to the performing teams, establish overall performance vision for IPD, and are convenient, timely, and graphically interpretable.
Figure 2-23. Performance Measures Process
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