Original Date: 10/10/2005
Revision Date: / /

Raytheon Integrated Defense Systems has established a goal of meeting generic mission assurance standards which specifies that weapons working the first time every time is the only way to provide superior value to its customers. Mission Assurance is a Raytheon business strategy that requires obtaining employee buy-in to this goal to focus employee efforts on providing superior quality systems to customers.

Raytheon Integrated Defense Systems (IDS) and other defense contractors were provided Missile Defense Agency (MDA) Mission Assurance Plan (MAP) requirements. As part of a gap analysis to determine its potential for meeting these requirements, Raytheon IDS decided that meeting generic “mission assurance” standards of weapons working the first time every time was the only way to achieve its business objectives. To get employees focused on meeting this goal and to provide superior value to the warfighter, IDS senior management has taken the “Achieving Mission Assurance, No Doubt” message to their employees. Customer value in this message means that there is no doubt that Raytheon systems will work for the warfighter, safeguarding the lives of the warfighter customers. Mission success of the United States depends directly on the efforts of every employee at Raytheon. Every Raytheon employee understands the importance of his or her role in the weapons development process and the impact of their work on the lives and safety of their customers.

The impact of the “No Doubt” message keeps Raytheon employees connected and focused on meeting the goal of mission assurance and maximum customer value. Future surveys are planned to determine the effectiveness of this message throughout the IDS organization.

For more information see the Point of Contact for this survey.