Original Date: 02/19/2007
Revision Date: / /

Raytheon’s Network Centric Systems Manufacturing Center in Largo, Florida, has transitioned from having inconsistent goals among different programs to having a standard set of metrics by implementing the Oregon Productivity Matrix. The most important benefit that the company has realized is employee awareness, with every Largo employee able to easily interpret and impact the data that represents customer satisfaction.

Prior to 2003, the manufacturing capabilities of Raytheon’s Network Centric Systems (NCS) Manufacturing Center in Largo, Florida, were not meeting customer expectations. This was due in part to a lack of focus on common goals. Each program at the Largo facility had different goals, utilized manual data gathering, and lacked consistent reporting methods.

In late 2003 the Largo facility implemented the Oregon Productivity Matrix (OPM), a method of indexing performance metrics as a means for identifying critical data that impacts strategic decision-making processes. Performance metrics include on-time delivery, estimate-to-complete variance, energy, people index, safety, regressive flow, inventory, overhaul and repair turn around time, kit on-time delivery to material requirements planning, and critical path cycle time. Automated processes are used to consolidate data from several sources. The metrics are now made visible for all employees through the Raytheon Largo Web site, the internal communications wall, shared drives, and E-rooms. A consolidated metrics Web site was implemented.

The benefits to Raytheon Largo after implementing the OPM include a user-friendly format for employees to understand and evaluate company metrics, the capability to track OPM trends, and the ability to benchmark against other Raytheon sites. OPM has enabled Raytheon Largo to become aware of and accountable for customer satisfaction through a variety of measurable data.

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