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Original Date: 02/19/2007
Revision Date: / /
Information : Mission Assurance
Raytheon has a proactive approach to satisfying customer needs and mission requirements by leveraging technology while operating within the constraints of the customer.
Raytheon’s Network Centric Systems (NCS) Manufacturing Center in Largo, Florida, has changed its perception as a black-box builder to one of being a system integrator through its focus on mission assurance. Mission assurance has evolved from Raytheon Six Sigma and other prior quality philosophies and is defined as “100% customer success every time with no doubt.” Mission assurance consists of four dimensions:
Mission Definition – Raytheon helps the customer define how the mission will be accomplished
Mission Execution ensures that the Raytheon product works as advertised and meets the stated requirements of the customer by asking them
Mission Support is based upon a positive customer relationship that enhances improvement opportunities by understanding potential gaps between delivered product capabilities and limitations and customer expectations. Mission Support also involves a commitment to the total life cycle of the product and the customer’s mission and a continuous adaptation of the product to changing mission requirements
Mission Enhancement is improving the performance of the product to enhance the conduct of the mission. Raytheon understands the mission and the customer’s constraints and leverages enabling technologies to enhance the conduct of the mission
Mission assurance has demonstrated positive results by reducing turnaround time for overhaul and repair products by 30%. Radio frequency identification capability has been established and provided for customers on demand. Rework has been reduced by 55% in a three-year period.
For more information see the
Point of Contact for this survey.
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