Original Date: 04/07/1997
Revision Date: 04/14/2003
Information : HEARTS Course
Honesty, ethics, Accountability, Respect, Trust, and Support (HEARTS) is an adventure-based training course that was created by Rock Island Arsenal (RIA) to help personnel develop teaming skills. The HEARTS strategy encourages personal growth by removing participants from their normal settings and placing them in situations that encourage new team behavior. During HEARTS training, participants gain opportunities to strengthen individual pride and courage, and experience great team accomplishments. Participants prove to themselves and to each other that they are capable of doing far more than they ever thought possible. Team building was determined to be a critical need to facilitate the culture change resulting from reorganization caused by Base Realignment and Closure actions. Development of a High Performance Teamwork concept and introduction of core values developed by the Command's Labor Management Partnership led directly to HEARTS training.
HEARTS consists of classroom and outdoor activities that focus on developing human relationships within a group. It gives new meaning to the importance of working as a team, with the outdoor events a metaphor for the obstacles and challenges found in the workplace. HEARTS is an acronym representing the command's core valuesHonesty, Ethics, Accountability, Respect, Trust, and Support. HEARTS is a three-phase process with Phase I focusing on personal breakthrough and growth. Phase II focuses on high performance teamwork and organizational problem solving, while the goal for Phase III is to make continuous improvement a way of life. Pre- and post-HEARTS surveys have been conducted, and the numbers reflect a personal belief by most participants that something happened over the course of training that increased their appreciation of the value of this kind of training. Overall, a dramatic change has occurred for the better in the relationship between supervisors and their teams.
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