Original Date: 09/14/1998
Revision Date: 01/18/2007

In 1994, Raytheon Missile Systems Company (RMSC) implemented the Integrated Master Planning (IMP) system as a way of performing program design and improving performance. Acquisition reform and other changes within industry convinced RMSC that the company needed to place emphasis on developing programs, instead of products, to remain competitive. Customers were buying products from those companies which had the best plans for design, manufacture, delivery, and support of their goods and services. A survey revealed that although customers were satisfied with the final products from RMSC, most were dissatisfied with the company’s delivery record.

RMSC’s IMP system provides potential customers with an understanding of the company’s program plan for each product. The IMP system establishes common program goals across teams, and common metrics for all programs/business units within the company. The system is an integral part of the product development and management tool set at RMSC. By using the IMP system, teams can develop effective plans and bids for new contracts, and identify risks early in the planning process. The system is also an effective method for executing a contract upon award.

The IMP system enabled RMSC to increase customer satisfaction and improve its contract win rate. Whenever this system was submitted as part of a proposal, the company won the contract. Having an executable plan in place, upon contract award, has also allowed RMSC to deliver products and services on time. As a result, RMSC is recapturing its customers’ trust and attracting new business.

For more information see the Point of Contact for this survey.