Original Date: 09/14/1998
Revision Date: 01/18/2007
Best Practice : Raytheon Missile Systems Company University
The Raytheon Missile Systems Company University is a virtual learning institution designed to provide high quality, agile training for Raytheon employees. The University is committed to the educational development of the workforce; seeks to involve Raytheon Missile Systems Company’s (RMSC’s) business units/functional organizations in all aspects of the learning process; and models itself on the mission, values, and culture of the overall organization as expressed in Vision 2000.
The Raytheon Missile Systems Company University provides everything that employees need to access and effectively use its resources (e.g., library, catalogues, procedures, forms) from their desk tops. The University is structured like a training delivery network, and uses Process Owner Councils consisting of individuals from all functional areas of the organization. The Process Owner Councils design the content and instructional methods for the courses required by and relevant to their particular functional areas. To broaden its ability to meet customer needs, RMSC also established educational partnerships with numerous colleges and universities (e.g., Pima Community College, University of Arizona, University of Southern California, Arizona State University, Northern Arizona University). These partnerships enable the Raytheon Missile Systems Company University to expand its ability to deliver high quality, need-driven education.
Past educational efforts generally presented courses and training in a predominantly rigid, tightly controlled environment, which often had little direct relationship to or input from its customer base (the functional areas within the Raytheon organization). Under the new paradigm, the virtual university draws the requirements, content, governance, stewardship, and instructors from the functional areas for which the courses are designed and funded.
In addition to exceeding ISO-9000, the Raytheon Missile Systems Company University documented impressive indicators of its success. Metrics for 1997 include:
269,619 hours in total training, excluding independent learning greater than 13 hours per employee 36 hours of training per employee, on average
$457,000 saved based on donated time
$1,000 invested in learning per employee
$8 million in total cost for training
$29.60 per hour for training
The Raytheon Missile Systems Company University is a dynamic, cost effective, agile tool that is helping RMSC and its employees meet corporate and individual educational needs.
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