Original Date: 09/14/1998
Revision Date: 01/18/2007

The previous process for furnishing spares and supplying support for the Fleet’s Phalanx weapon systems involved many subcontractors and support activities, which took numerous days to fulfill orders requested by sailors. A new simplified approach provides 24-hour availability to the Fleet, and a response time of hours instead of days. The company has designating its Louisville, Kentucky facility as the point-of-contact for these services.

The Phalanx’s Life Cycle Support covers 350 systems, and involves many operations including maintenance, field service, training, documentation, engineering, and logistics. The process supports Raytheon Missile Systems Company’s (RMSC’s) goal to provide a single, full-service contract at one price, which will service the Phalanx weapon systems for the life of the program. The new process consists a Phalanx website where customers can access information and services, such as parts ordering, training, technical assistance, and news. Fleet support consists of on-board technical assistance; battle group sparing; installation and checkout; and corrective maintenance. Depot support includes overhaul, repairs, and spare equipment. Parts sparing uses commercial delivery methods so items can be tracked worldwide and delivered within hours.

RMSC’s new process provides responsive support at less cost; uses commercial practices for support functions; creates organizational efficiencies through consolidation; and offers the Navy an innovative opportunity to support the Phalanx program. The company projects a 10% to 15% cost savings over the previous process. The Phalanx Life Cycle Support also establishes a simplified infrastructure; gives the Navy a single point-of-contact; improves logistics support; and provides better service to the customer.

For more information see the Point of Contact for this survey.