Original Date: 09/15/1997
Revision Date: 01/18/2007
Information : Field Support of Ammunition Peculiar Equipment
The Ammunition Equipment Directorate (AED) supports nearly 4,000 pieces of Ammunition Peculiar Equipment (APE) worldwide. Currently, 13 equipment specialists are responsible for providing technical support and troubleshooting of this equipment. In the past, Tooele Army Depot (TEAD) needed about 156 work weeks per year for the AED to fulfill its technical commitment to various customers. This was time consuming and expensive. The Directorate made a concerted effort to improve communications with customers which has drastically reduced travel time and associated travel costs. The current travel commitment is 26 work weeks per year, or a reduction of 80% in travel.
The key to improving communications is the efficient use of the operator and maintenance manuals provided by TEAD when equipment is delivered, and resolving problems with the most knowledgeable worker at the site. This person is usually the operator, not the management or engineering staff. Most field support can now be effectively accomplished by telephone instead of sending technicians to the field. The effectiveness of this approach is proven by the favorable customer survey rating of 82% provided to TEAD in the spring of 1997. The improved communication has provided tremendous benefits for the AED through reduced costs and enhanced customer satisfaction.
For more information see the
Point of Contact for this survey.