Original Date: 07/14/1997
Revision Date: 01/18/2007
Information : Customer Interface
Thermacore, Inc. considers customer interface to be an important key to the company’s future and the advancement of heat pipe technology. Since heat pipe technology is a highly-specialized field and relatively unknown as a cooling tool, Thermacore typically approaches potential customers through their engineers. By interacting with the engineers, Thermacore builds custom-designed, heat pipe products that meet the customer’s requirements.
Customer interface allows Thermacore to address its customers’ needs and answer any questions or concerns, typically within 24 hours. Thermacore also provides expertise on heat pipe technology and state-of-the-art thermal management to its customers. The company does not use sales pressure tactics and will not encourage heat pipe usage for non-applicable situations.
Thermacore’s work ethic, dedication, and loyalty enable the company to gain the confidence of its customers. By establishing itself as a trusted expert, Thermacore is typically approached by companies for advice on thermal management and heat pipe technology. Thermacore relies on customer interface to maintain its status as an important supplier of heat pipe products.
For more information see the
Point of Contact for this survey.