Original Date: 05/01/1992
Revision Date: 01/18/2007

By using information available in its worldwide system, Texas Instrument/Semiconductor Group/Military Products (TI/SG/MP) can provide the capability to respond quickly and accurately to customer requirements in automated marketing applications.

The Autoquote system -- a tool for quoting prices and delivery dates to the customer -- retrieves data from other systems and data bases to enable the sales personnel to submit a quote or bid. Pricing data is retrieved from either the Purchase Agreement system or the World Wide Price List, and device specific data is retrieved from the Product Data Base (PDB). Information unique to the customer is also retrieved from the Customer Data Base.

When the customer has accepted a quote and is ready to place an order, the quote is converted to a sales order. The sales order is then scheduled using Auto Schedule to provide the customer with the best possible estimated ship date. Once the order is scheduled, it is fed to the backlog where it can be tracked or monitored while the product is being built and during actual shipment of the product to the customer. If the customer needs to change any data on the sales order, backlog maintenance can be performed at any time before the product is pulled from the warehouse shelves for packing and shipping. When the product is shipped to the customer, the shipping system generates an invoice to the customer for the units.

This system (see graphic) is an important part of TI/SG/MP's emphasis on providing customer satisfaction. By combining the extensive information and resources available through its many data-bases, TI/SG/MP provides the customer with a rapid, accurate quote and continuous monitoring of orders from initial entry to shipping.

For more information see the Point of Contact for this survey.