Original Date: 07/10/2006
Revision Date: / /
Best Practice : Metrics-That-Matter Training
Tobyhanna Army Depot’s Metrics-That-Matter automated training evaluation system replaced the manual method of compiling post-training evaluation forms. More useful reports are now generated at the supervisor and directorate levels, training effectiveness feedback is evaluated, and cost savings have been realized.
Tobyhanna Army Depot (TYAD) implemented the Metrics-That-Matter (MTM) automated training evaluation system in 2005. The MTM system, which replaced the manual method of compiling post-training evaluation forms, is widely used in Fortune 500 companies such as Microsoft and Caterpillar and by government agencies such as the Defense Acquisition University. MTM provides unlimited data collection of training evaluations including reaction, learning effectiveness, job impact, business results, and return on investment.
MTM provides unlimited instructor reporting access; custom evaluations; performance goal tracking; variance reports to identify satisfied/dissatisfied learners; comparative performance reports by instructor, course, program, location, client, and learning delivery; internal and external benchmarks; and custom querying. Prior to MTM, training records were completed by hand and evaluations were completed manually. Manual compilation of such data was not only time-consuming, but results were difficult to maintain.
Following the implementation of MTM, TYAD has realized 1-2 man-years in cost savings and established a standardized evaluation process. MTM also provides before-and-after tests that allow better evaluation of the effectiveness of a training course. Appropriate training in a timely fashion has also enabled the warfighter to perform its duty efficiently.
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