Original Date: 07/10/2006
Revision Date: / /

The Automated Scorecard Program was started in January 1997 when Tobyhanna Army Depot’s senior leaders and the union established key business objectives with related metrics to measure specific business areas. The Scorecard has evolved into a management tool that currently measures over 100 business metrics that alert management to problem areas in sufficient time to implement corrective action.

In 1997 the senior management at Tobyhanna Army Depot (TYAD) began the Automated Scorecard Program, a tool that enables senior management to monitor key business objectives on a monthly basis. The Automated Scorecard alerts management to problem areas while providing visibility to all value-added metrics throughout the command, including overseas operations. The scorecard’s ability to monitor more than 100 metrics, address out-of-tolerance metrics with reasons for their variance, and develop a get-well plan have made it an invaluable tool for senior leadership and analysts at their monthly meetings. TYAD’s annual objectives are then broken down into monthly targets.

A standardized scorecard was initially developed and is now used at monthly scorecard meetings when objectives are reviewed. The scorecard is then posted on the TYAD Intranet and discussed at all Home Team meetings during which out-of-tolerance goals must be addressed, the reason for the variance explained, and a plan to correct the discrepancy presented. The Scorecard serves as a monthly monitoring mechanism for management as well as a tool for defining specific business performance metrics for both mission and non-mission areas. The Scorecard review also serves as the primary forum for all TYAD business discussions. Only key indicators are monitored, which effectively simplifies the process yet holds each team accountable. Management is aware of problem areas in sufficient time to implement corrective action, and no significant burden is placed on the employees.

TYAD installed software that will house an automated scorecard with a digital dashboard. Real-time metrics data will then be available to all directors at all times on the Web. TYAD’s new software upgrade includes trend analysis, alerts, graphic indicators, and drill-down capability to improve the facility’s current business processes. Other organizations using this software include the Department of Transportation, the Department of Homeland Security, the U.S. Army Corps of Engineers, and the Federal Aviation Administration.

For more information see the Point of Contact for this survey.