Original Date: 07/13/1992
Revision Date: 01/18/2007
Information : Total Quality Management Program
The Total Quality Management Program at Watervliet Arsenal (WVA) consistently applies objective, analytical problem solving to all levels of management thought and action, from strategic planning to factory floor operations. It is used to look for patterns of individual problems as symptoms of underlying system weakness. WVA can then build solutions into the basic operational fabric and systems of the Arsenal.
The program evolved out of early SPC analysis that showed how quality problems often occurred in clusters. For example, when purchased tooling was identified as a recurring cause of defects, system changes were made that included both procurement process and organizational assignment modifications.
As the program has matured, it increasingly emphasizes system improvements rather than isolated adjustments that could have unanticipated consequences. SPC analytical methods have been directly linked to the values and requirements of the Arsenal's customers in a continuing program.
As the TQM program is implemented, it builds a common understanding of causes and effects that span functional lines, and as such, it is an integrating force. It appears to build an acceptance of continuous management system improvement as a routine manufacturing task. Implementation of TQM enabled WVA to become certified/registered to the ISO-9002 requirements and the Army Contractor Performance Certification Program in 1998. This was followed in 1999 by national recognition with the Achievement Award in the President’s Quality Award Program and as a Chief of Staff, Army Finalist in the Army Communities of Excellence Award Program. As a result of always seeking to improve the way it does business, WVA became certified/registered to ISO 90
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