CMMI^® (Capability Maturity Model^® Integration) models are collections of best practices that help organizations to improve their processes. The first CMMI model was developed by a product team from industry, government, and the Software Engineering Institute (SEI) for the application of process improvement in the development of products and services covering the entire product lifecycle from conceptualization through maintenance and disposal. Following the success of CMMI models for development organizations, the need was identified for a CMMI model addressing the service industry.

The service industry is a significant driver for worldwide economic growth. Guidance on developing and improving mature service practices is a key contributor to the performance, customer satisfaction, and profitability of the economic community. This CMMI for Services (CMMI-SVC) model is designed to begin meeting that need.

Northrop Grumman sponsored and led a volunteer industry team with the approval of the CMMI Steering Group. This team, collaborating with the SEI, developed the initial draft of the Services constellation.