The CMMI-SVC, V1.2 model is a collection of
best practices that is generated from the CMMI V1.2 Architecture and
Framework. This collection includes services best practices from
government and industry. CMMI-SVC is based on the “CMMI Model Foundation”
or “CMF” (i.e., model components common to all CMMI models and
constellations) and incorporates work by several service organizations to
adapt CMMI for use in the service industry.
The CMMI-SVC model provides guidance for the
application of CMMI best practices by the service provider organization.
Best practices in the model focus on activities for providing quality
services to the customer and end users. CMMI-SVC integrates bodies of
knowledge that are essential for a service provider.
By integrating these bodies of knowledge,
CMMI-SVC provides a comprehensive set of best practices for providing
services. CMMI for Development (CMMI-DEV) may be treated as a reference
for the development of the service system, which supports delivery of the
service [SEI 2006a]. In those cases where the service system is large and
complex, the CMMI-DEV model can be effectively used to develop such a
system. (See the definition of “service system” in the