||CMMI: CMMI® for Services, Version 1.2
Organization of this Document
Organization of this
This document is organized into three main
- Part One: About CMMI for
- Part Two: Generic Goals and Generic
Practices, and the Process Areas
- Part Three: The Appendices and
About CMMI for Services, consists of five chapters:
1, Introduction, offers a broad view of CMMI and the Services
constellation,2 concepts of
process improvement, the history of models used for process improvement,
and different process improvement approaches.
- Chapter 2, Process Area
Components, describes all of the components of the CMMI-SVC process
- Chapter 3, Tying It All
Together, assembles the model components, explains the concepts of
maturity levels and capability levels, and outlines important service
- Chapter 4,
Relationships Among Process Areas, provides insight into the meaning and
interactions of the CMMI-SVC process areas.
- Chapter 5, Using CMMI Models,
describes paths to adoption and the use of CMMI-SVC for process
improvement and benchmarking of practices in a service providing
Generic Goals and Generic Practices, and the Process Areas, contains all
of this CMMI modelís required and expected components. It also contains
related informative components, including subpractices, notes, examples,
and typical work products.
Part Two contains 25 sections. The first
section contains the generic goals and practices. The remaining 24
sections each represent one of the CMMI-SVC process areas.3
To make these process areas easy to find, they
are organized alphabetically by process area acronym. Each section
contains descriptions of goals, best practices, and examples.
The Appendices and Glossary, consists of four sections:
- Appendix A: References,
contains references you can use to locate documented sources of
information such as reports, process improvement models, industry
standards, and books that are related to CMMI-SVC.
- Appendix B: Acronyms, defines
the acronyms used in the model.
C: CMMI for Services Project Participants, contains lists of team
members and their organizations who participated in the development of
CMMI-SVC, Version 1.2.
- Appendix D: Glossary, defines
many of the terms used in CMMI-SVC.
2 An appraisal is an examination of one
or more processes by a trained team of professionals using a reference
model (e.g., CMMI-SVC) as the basis for determining strengths and
3 A process area is a cluster of related best
practices in an area, which when implemented collectively, satisfies a set
of goals considered important for making significant improvement in that
area. This concept is covered in detail in Chapter