At maturity level 1, processes are usually ad hoc
and chaotic. The organization usually does not provide a stable environment to
support processes. Success in these organizations depends on the competence
and heroics of the people in the organization and not on the use of proven
processes. In spite of this chaos, maturity level 1 organizations provide
services that often work, but they frequently exceed the budget and schedule
documented in their plans.
Maturity level 1 organizations are characterized by
a tendency to overcommit, abandonment of processes in a time of crisis, and an
inability to repeat their successes.