Establish and maintain quantitative objectives
for the process, which address quality and process performance, based on
customer needs and business objectives.
The purpose of this generic practice is to
determine and obtain agreement from relevant stakeholders about specific
quantitative objectives for the process. These quantitative objectives can
be expressed in terms of product quality, service quality, and process
Refer to the Quantitative Project
Management process area for more information about selecting
subprocesses to be statistically managed as well as selecting measures and
The quantitative objectives may be specific to
the process or they may be defined for a broader scope (e.g., for a set of
processes). In the latter case, these quantitative objectives may be
allocated to some of the included processes.
These quantitative objectives are criteria used
to judge whether the products, services, and process performance will
satisfy the customers, end users, organization management, and process
implementers. These quantitative objectives go beyond the traditional
end-product objectives. They also cover intermediate objectives that are
used to manage the achievement of the objectives over time. They reflect,
in part, the demonstrated performance of the organizationís set of
standard processes. These quantitative objectives should be set to values
that are likely to be achieved when the processes involved are stable and
within their natural bounds.
- Establish the quantitative objectives that
pertain to the process.
- Allocate the quantitative objectives to the
process or its