Report capacity and availability management data
to relevant stakeholders.
Reports are provided to relevant stakeholders
that summarize information about capacity and availability. These reports
support monitoring against the service agreement and service reviews. How
data is reported strongly influences how much benefit is derived from
capacity and availability management.
Refer to the Project Monitoring and
Control process area for more information about monitoring the project
against the plan.
Service agreements and supplier agreements may
define the information to be reported, to whom it should be delivered, and
how it is provided (e.g., format, detail, distribution, media). The
information should be appropriate to the audience, which means it should
be understandable (e.g., not overly technical) and it may need to address
multiple perspectives. These perspectives may include business, end user,
customer, or service provider perspectives.
Capacity and availability reports may be
regular or ad hoc, depending on what is in the service agreement. For some
services, reporting can be greatly simplified by the use of databases
offering automated reporting features. Organizational reporting standards
should be followed and standard tools and techniques should be used when
they exist to support the integration and consolidation of information in
Refer to the Service Delivery process area for
more information about establishing service agreements.
Refer to the Organizational Process
Definition process area for more information about establishing
Refer to the Supplier Agreement
Management process area for more information about establishing
Availability is often reported as a percentage.
In addition to reporting availability, some service providers also report
on reliability (e.g., reliability of the service, reliability of service
system components) because it is required in the service agreement. The
service agreement may also require reporting on maintainability and other
- Service system performance
- Service resource use reports
- Service resource use
- Service availability reports
- Report the performance and use of resources
- Report exception conditions in the service
system and breaches of service requirements.
- Report data from monitoring against growth
estimates in resource and service use.
- Report the availability, reliability, and
maintainability of resources and