||CMMI: CMMI® for Services, Version 1.2
SP 2.1 Deliver Training
2.1 Deliver Training
Deliver training following the organizational
training tactical plan.
- Delivered training course
- Select those who will receive the training
necessary to perform their roles effectively.
Training is intended to impart knowledge and skills
to people performing various roles in the organization. Some people
already possess the knowledge and skills required to perform well in
their designated roles. Training can be waived for these people, but
care should be taken that training waivers are not
- Schedule the training, including any
resources, as necessary (e.g., facilities,
should be planned and scheduled. Training is provided that has a direct
bearing on work performance expectations. Therefore, optimal training
occurs in a timely manner with regard to imminent job-performance
|These performance expectations often
include the following:
- Training in the use of
- Training in procedures that are new to the
person who will perform
- Conduct the training.
Experienced instructors should conduct the
training. When possible, training is conducted in settings that closely
resemble actual performance conditions and includes activities to
simulate actual work situations. This approach includes integration of
tools, methods, and procedures for competency development. Training is
tied to work responsibilities so that on-the-job activities or other
outside experiences will reinforce the training within a reasonable time
after the training was conducted.
- Track the delivery of training against the