Implement the service system
The term “implement” in this
practice refers to the actual creation of designed components
of the service system in a form that can subsequently be
integrated, verified, and validated. “Implement” does not
refer to putting the service system into place in the delivery
environment. That deployment process occurs later during
service system transition.
In some cases consumables and
people (e.g., provider staff) may be “implemented.” For
example, specialized paper forms may need to be printed. The
“implementation” of people may involve hiring new staff or
putting into place a new organizational or team structure to
handle new kinds of responsibilities. Such new structures
should be integrated, verified, and validated prior to the
start of service transition.
Refer to the Service System
Transition process area for more information about
deploying the service system.
Service system components are
implemented from previously established designs and
interfaces. The implementation may include standalone testing
of service system components and usually includes the
development of any necessary training materials for staff and
|Example activities during
implementation include the following:
compatibility is confirmed.
- Software is
materials are developed.
- Electrical and
mechanical parts are fabricated.
- Procedures that
implement process designs are written.
- Facilities are
agreements are established.
- Personnel are
hired or transferred.
and team structures are established.
consumables are produced (e.g., disposable packaging
- Implemented service system
- User, operator, and maintenance
- Records of new hires and staff
- Records of communications about
- Use effective methods to
implement the service system design.
- Adhere to applicable standards
- Conduct peer reviews of selected
service system components.
- Perform standalone testing of
service system components as appropriate.
- Revise the service system as