Assess the impacts of the transition on
stakeholders and service delivery, and take appropriate corrective
Transition activities extend past installation
of new service system components in the delivery environment. The service
provider must ensure that service operations are not adversely affected by
Often this assessment period may extend through
several iterations of the new functionality to help ensure that unintended
effects are not realized. For example, in the medical domain a pediatric
clinic may implement specific services to support parents of children with
special needs. Services could include a facilitated parents group,
centralized therapy sessions, and educational guidance. Assessing the
impacts of these new service system changes would require gathering input
from families with children of various ages and diagnoses. It may take
some time to gather this data and ensure that the new services are
positively affecting relevant stakeholders.
Additionally, this practice ensures that a
deployment does not degrade other aspects of the service system or service
delivery in general. Unanticipated impacts are addressed in a timely
manner and as detailed in the tactical plan for transition. Back-out plans
may be implemented as needed based on adverse system impacts.
Refer to the Incident Resolution
and Prevention process area for more information about identifying,
controlling, and addressing incidents to closure.
- Post deployment review
- Deployment assessment
- Use data gathering methods to obtain input
from relevant stakeholders about the deployment.
|Examples methods include the
- Comments box
- Web-based input
- Proactively communicate information about
Communication should be handled as determined by the
tactical plan for service system transition and should, at a minimum,
include confirming with relevant stakeholders that a transition has
|Multiple communication vehicles can be
used to ensure that relevant stakeholders are made aware of
- Embedded system notifications
- Frequently asked questions (FAQ)
- Visible signage in the delivery
- For significant impacts, refer to the
tactical plan for details about how and when deployment backout or
rollback should be performed.
- Continue to assess and control impacts until
deployment issues are resolved.
Impacts that potentially or actually interfere with
service delivery are service incidents that should be handled through
the projectís incident management system.
- Conduct a post-deployment
This review identifies,
collects, and documents lessons learned from the deployment. This
information may be useful both for current service system operation and
for future transitions. Relevant stakeholders should be included to
address questions such as the following:
- Is the new functionality operating
- Have other aspects of the
service system been degraded?
- Have stakeholders been
- Has the new functionality
of the service system been thoroughly evaluated through