TQM activity: Focus on the development of an accurate mission profile, and translate these operational parameters into measurable design requirements
Design process: Establish management policy which stresses design process and adequate time for requirements flowdown, etc. over program and delivery schedule
Design process: Ensure trade studies are an iterative part of the design process
Obtaining-retaining staff: Establish personnel management policy that matches employee skills with the job
Monitoring progress: Conduct monthly technical progress reviews; use onsite reps to review test procedures and witness tests
Managing risk: Provide formal reports to all levels of management on technical status, problems, corrective actions, and impact (See Conduct Risk Assessments)
TQM During Concept Exploration
The TQM effort begun in the conceptual phase of the acquisition cycle is vitally concerned with establishing a rapport between the developer and the buyer or customer and a recognition of the latter's stated performance requirement, mission profiles, system characteristics, and environmental factors. Those statements are translated into measurable design, manufacturing, and support parameters that are verified during demonstration and validation. Early TQM activity is outlined in the activities: Develop Mission Profile and Prepare the "A" Spec. Trade studies are used to identify potential characteristics which would accelerate design maturity while making the design more compatible with and less sensitive to variations in manufacturing and operational conditions.
Monitoring Technical Progress
In many cases technical data, in the form of progress or test reports, are used to monitor technical progress. Since these reports normally follow the work performed by 30 to 90 days, any assessment or control of technical progress is lost. To provide real time monitoring and reduce data requirements, technical progress should be monitored through the use of onsite technical representatives or the performance of monthly progress reviews. To ensure that adequate substantiating data is available for monthly progress reviews, it maybe necessary to include contract requirements for certain technical data. However, cost savings may be realized by allowing the contractor to retain the data for the onsite reviews, rather than require delivery of the data to the government.
Technical Data Requirements and Considerations
Adequate technical data in the form of engineering drawings, specifications,and standards often are required for competitive reprocurement or the procurement of spare and repair parts. To ensure the adequacy of the data, an independent review activity should be used to verify the suitability and completeness of the data for its intended use. Contractor claims of proprietary data should be thoroughly investigated. If the contractor's claims are verified and the data is required for competitive reprocurement, the procurement of the proprietary data should be considered.
Does the contractor's corporate design policy include trade studies?
Are training programs in effect which satisfy employer and employee current and future needs?
Are tours stable for key personnel, avoiding transfer of critical personnel at principal project milestones?
Are monthly technical progress reviews planned?
Will onsite technical representatives be used to review test procedures and witness tests?
Has an independent review been made to ensure only the procurement of minimum technical data?
Will drawings planned for second source procurement be reviewed by an independent activity to determine their completeness and accuracy?
Are periodic formal reports provided to all levels of management on the technical status, problems, corrective actions, and subsequent project impact?
Have technical risk indicators been generated for design, test,
manufacturing,cost, and management?