Executive Leadership Is Crucial

In the successful organizations we studied, senior executives were personally committed to improving the management of technology. They recognized that information management needed to be incorporated into an executive-level management framework that included mission planning, goal setting, budgeting, and performance improvement. Both the PRA and the Clinger-Cohen Act incorporate this practice by making agency heads directly responsible for •  establishing goals for using information technology to improve the effectiveness of agency operations and service to the public, •  measuring the actual performance and contribution of technology in supporting agency programs, and •  including with their agencies’ budget submissions to the Office of Management and Budget (OMB) a report on their progress in meeting operational improvement goals through the use of technology.