Operations and Support. During this phase, Full Operational Capability is achieved as specified in the ORD, each element of logistics support is evaluated (e.g., supply and provisioning, maintenance, training, technical data, support equipment), and operational readiness is assessed. Logistics and readiness concerns and issues dominate this phase. Post-fielding supportability and assessment reviews are conducted, as appropriate, to resolve, operational and supportability problems. Especially critical is the approach to long-term supportability for information technology systems or systems with a significant information technology component. Called "Post Deployment Software Support", the program manager must successfully implement the supportability concept to insure system readiness and continued user satisfaction. The supportability concept may rely on a government activity, a commercial vendor, or a combination of both, to provide support over the life of the system. System status is monitored to ensure the system continues to meet the user's needs.
Product improvement programs or service life extension programs, may be initiated as a result of experience with the systems in the field. During deployment and throughout operational support, the potential for modifications to the fielded system continues. Modifications that are of sufficient cost and complexity to qualify as ACAT I or ACAT IA programs are considered as separate acquisition efforts for management purposes. Modifications that do not cross the ACAT I or ACAT IA threshold are considered part of the program being modified.
Disposal of the system occurs at the end of its useful
life. The program manager should have planned for disposal early in the
system's life cycle, and ensured that system disposal minimizes DoD's
liability due to environmental, safety, security, and health issues.
Environmental considerations are particularly critical during disposal as
there may be international treaty, or other legal considerations, requiring
intensive management of the system's demilitarization and