(Certified Best Practice by BMPCOE)
Polaroid Corporation - Waltham, MA
In 1965, Polaroid published its first Toxicity Bulletin as part of its Consumer Product Safety program. The bulletin provides general information on the toxicity of Polaroid products and answers potential health and toxicity questions raised by customers.
Polaroid's Customer Care Center representatives rely on the Toxicity Bulletin to answer customers' questions. The bulletin describes each Polaroid product, lists its hazardous ingredients, and specifies its toxicity. Recommendations are provided for appropriate treatment depending on the type of contact (e.g., eye, skin, oral) and for proper disposal. The bulletin also lists emergency contacts with office and home telephone numbers for those cases when more information is needed. These contacts are available to answer questions on a 24-hour basis. In addition, Polaroid distributes the Toxicity Bulletin to its security guards, telephone operators, and U.S. Poison Control Centers.
Polaroid's Toxicity Bulletin provides effective and timely responses to customers' concerns. In addition, Polaroid identifies trends and recurring problems by documenting and reviewing all customer inquiries.