Rockwell Collins Avionics and Communications Division - Cedar Rapids, IA
Rockwell CACD has developed a paperless work flow for electronic Maintenance Work Requests (MWRs). MWRs are used at CACD for tasks such as fixing lighting systems in conference rooms or moving office furniture. There are currently over 3700 MWRs per year at Rockwell, and more than half of these require attachments which are instructions or maps. Ninety to ninety-five percent of the MWRs require minimal documentation, and MWRs are not used for tracking cost, or time spent on the job.
The manual MWR process, requiring a three to four day cycle time, involved completing four-page carbon forms, obtaining authorization, and hand carrying or delivering the request using the internal mail system. Therefore, CACD changed the manual process to a paperless electronic one in response to employee input, to reduce entry errors, promote clarity, reduce delays, and use available tools.
The paperless electronic process for MWRs uses a desk top computer to create and view MWRs, and the authorizing signature for these MWRs has been eliminated. Only front-end edits are allowed, and after the MWR has been sent for processing by the requester, it cannot be edited.
There are many benefits to the electronic MWR. There is less paperwork, as the four-page carbon has been replaced by a single green sheet. There is also reduced paper handling and filing. CACD has eliminated replacing lost MWRs. The electronic MWR is a quicker system, resulting in a more responsive, satisfied customer. The status and history of any electronic MWR can be viewed on-line. The cycle time of an electronic MWR is one day less than that of a manual MWR. Finally, five to ten minutes per request is saved using the electronic MWR.